1. What is an “e-book” and how does it work?
2. Can I order by mail with a check or money order?
3. How will I receive my e-book?
4. Is my credit card information safe when ordering online?
5. Can I purchase this course in bookstores?
6. How long does it take to get the e-book?
7. What do I do if I have problems with my download?

Don’t see your question answered here? Contact Us, we’d be glad to help.

1. What is an “e-book” and how does it work?

An ebook is a digital program that quickly downloads to your computer after you submit your order. The ebook in PDF format which can be opened with many internet browsers such as Internet Explorer and the free Acrobat Reader. It is compatible with both PC and Macintosh computers.

You can easily copy and paste text from the e-book into your favorite word processing program (such as Microsoft Word). Open the e-book in Acrobat Reader and use the Select Tool to highlight the text you would like to copy. Then click control-C to copy. Then go to the word program and click control-v to paste.

2. Can I order by mail with a check or money order?

Yes.  You can download and print an order form or simply go through the online shopping cart and print the screen once you have typed in all your information.  Enclose a check or money order and mail to: Step by Step Fundraising, 550 Wilshire Blvd #1520
Los Angeles, CA 90010

3. How will I receive my e-book?

After you submit your contact information and payment details, a screen with the download link will display. If you’re at work right now, or on another computer, don’t worry. You’ll also get an email with the download information so you can get to it later.

4. Is my credit card information safe when ordering online?

Absolutely. Your information is transmitted by a secure Internet connection. Our website uses the services of the internet’s most trusted payment processing providers, Authorize.net and Paypal.

5. Can I purchase this course in bookstores?

Our e-books and CDs are only available online.

6. How long does it take to get the e-book?

You can download your e-book immediately after payment. After you submit your contact information and payment details, a screen with the download link will display. You will also get this information via email just in case you need it again.

If you order a printed allow 5-10 days for your product to arrive via First Class Mail.

7. What do I do if I have problems with my download?

If you have any questions or problems with your order, you may contact us 24/7 via the contact form. You may also call us at (940) 851-0047 or 866-580-2575. If our customer service team is unavailable or on another call you will be able to leave a voicemail.

Don’t see your question answered here? Contact Us, we’d be glad to help.


Customer Service

    If you have any questions before or after placing an order, email us through our contact form.

What people are saying...

    Your Silent Auction Guide & Toolkit is a very VALUABLE tool to have in everyone's fundraising toolbox. I just ordered last week and have already used it. It has helped me so much to prepare our group on our upcoming Dinner and Silent auction activity. Thank you for putting it together. Keep up the great work. - Sililo aka Kuka Sam


    We just finished our second annual fund-raiser to benefit our medical/dental pediatric patients at Medical College of Georgia Children's Medical Center in Augusta, GA. I am writing to you because your newsletter and silent auction book have been an invaluable tool to teach me how to be more successful in raising funds for this effort. I am excited about everything that I learned this year, and am already planning to learn more for next years event. I really feel that I would never have been as successful without the help of your web site. - Helen Johnson


    The sample letters ebook has certainly come in handy and has given our fundraising letter a much needed boost. Kudos to you for creating it! - Gladys Ahrens, Pet Peeves

     

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